Planning for employee training development is very important for small businesses as you begin expanding your team. While some business owners are reluctant to invest in training staff because of the time, expense and fear of them being poached by competitors, well trained staff significantly add to the value of your business.
Only by training your staff can you be sure they're performing to your standards and delivering a consistent product/service to your customers.
All businesses should at least have a basic in-house staff training program.
"Training is expensive but stupid employees are more expensive" Larry Winget
There are many benefits of employee training development.
As you grow your business it becomes necessary to let go of controlling the day-to-day activities and entrust them to your team.
Even if you employ highly qualified staff, there will still be some training required to make sure they do things the way you would like them done and the way your customers are used to.
This will give you the confidence to trust your employees to
keep the business running to the same standards.
It may take time, effort and money to invest in employee training development but the longer term benefits include:
Employee training development is the process of building the skills and knowledge of your staff.
Importantly it does not need to be expensive.
Your staff development program may include a mix of both external training, in-house training and on-the-job mentoring.
A mix of training and coaching tends to yield the best results.
The action steps to take are:
Staff training programs are about bridging skills and knowledge gaps.
They can't make up for a poor attitude or a personality that doesn't fit the team culture.
The information you need to start creating a staff development program comes from three places:
By doing an audit of this information you will be able to identify the skills gaps in your business.
You know what you want to achieve in your business - do you and your team have the skills to make it happen or is there a skills gap?
You can then create an individual training plan for each staff member (don't forget yourself as the business owner) and an overall one for the business (done on an annual basis).
Give the responsibility for coordinating the learning and development program in your business to someone who has a passion for it.
Some people are naturally gifted teachers and enjoy passing on knowledge, others aren't, so be choosy about who you give this responsibility to.
Don't assume that your best performers are also your best trainers.
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