Employee Training Development:
Investing in Team Skills

Planning for employee training development is very important for small businesses as you begin expanding your team. While some business owners are reluctant to invest in training staff because of the time, expense and fear of them being poached by competitors, well trained staff significantly add to the value of your business.

Only by training your staff can you be sure they're performing to your standards and delivering a consistent product/service to your customers.

All businesses should at least have a basic in-house staff training program.

Why bother with training?

"Training is expensive but stupid employees are more expensive" Larry Winget

There are many benefits of employee training development.

As you grow your business it becomes necessary to let go of controlling the day-to-day activities and entrust them to your team.

Even if you employ highly qualified staff, there will still be some training required to make sure they do things the way you would like them done and the way your customers are used to.

This will give you the confidence to trust your employees to keep the business running to the same standards.

It may take time, effort and money to invest in employee training development but the longer term benefits include:

  • Greater consistency of delivery for customers
  • Less mistakes and problems
  • Less waste of your time correcting mistakes and explaining things
  • Greater productivity
  • Less reliance on you, the business owner
  • Competitive advantage - especially if your competitors don't invest in staff training
  • Less staff turnover - people like to learn new skills
  • Shorter learning curves for learning new skills

What is employee training development?

Employee training development is the process of building the skills and knowledge of your staff.

Importantly it does not need to be expensive.

Your staff development program may include a mix of both external training, in-house training and on-the-job mentoring.

A mix of training and coaching tends to yield the best results.

The action steps to take are:

  • Acknowledge what your business could be doing better
  • Identify skills gap in your team
  • Develop a training program to address your training needs
  • Create personal development plans for each employee (based on their identified strengths and weaknesses)

What training can and can't do

Staff training programs are about bridging skills and knowledge gaps.

They can't make up for a poor attitude or a personality that doesn't fit the team culture.

Identifying training needs

The information you need to start creating a staff development program comes from three places:

  • Your business vision and goals
  • Your KPI's (key performance indicators)
  • Individual performance appraisals of team members

By doing an audit of this information you will be able to identify the skills gaps in your business.

You know what you want to achieve in your business - do you and your team have the skills to make it happen or is there a skills gap?

You can then create an individual training plan for each staff member (don't forget yourself as the business owner) and an overall one for the business (done on an annual basis).

Making internal training effective

Give the responsibility for coordinating the learning and development program in your business to someone who has a passion for it.

Some people are naturally gifted teachers and enjoy passing on knowledge, others aren't, so be choosy about who you give this responsibility to.

Don't assume that your best performers are also your best trainers.

Business Coaching Questions:

  • How confident are you in entrusting your key customers to your employees?
  • How easy do you make it for new recruits to perform quickly in your business?
  • What skills are your employees lacking that could transform your business?

Return from employee training development to managing people

Go to the business coaching insights home page